Customer Satisfaction Survey

We would be grateful if you could spend a few minutes completing our survey to ensure that our products and services are of the highest standard. We have implemented many changes over the past 12 months to make ELGA Process Water a supplier of choice. Internal measures show improved performance but we are keen to hear from you to see if this has been reflected in your experience.

 

1. General Impression

Please rate us on the following:

2. Customer Service Experience

Please rate us on the following:

3. Telephone Support

Please indicate whether you agree of disagree with the following statements:

4. Online Services (www.elgaprocesswater.co.uk)

Please select Yes or No for the following:

a) Does the ELGA website contain all the information you were looking for?
b) Do you prefer to read and access information online?
c) Would you be interested in ordering online?
d) Is there any information you would like to see added to the website?

5. Product Quality

Please rate us on the following:

6. Overall Satisfaction

Please select Yes or No for the following:

a) Does working with a global company (Veolia) bring your organisation value & benefits?
b) I am satisfied with my business relationship with ELGA Process Water in general
c) I would recommend the products or services of ELGA Process Water to others

7. Additional Comments

8. Feedback

We may wish to contact you to discuss your feedback and would appreciate it if you could provide/confirm your contact details below. We will not pass your details on and will not keep it longer than required for this purpose. Please leave blank if you wish to remain anonymous.